UK Delivery

We operate a simple structure for UK & Ireland deliveries

https://www.lovebrewing.co.uk/delivery/

Our Free Shipping offer excludes some products and destinations, primarily oversized or overweight items requiring specialist delivery or palletisation. Products impacted are generally identified as such on the product page.

Dispatch & Next-Day Services

Our aim is to send out the same day all orders received by 9am. Sometimes due to a heavy influx of orders (especially over weekends) we may need an extra day to do this. Orders will be dispatched such that you should receive them the next working day by courier (excluding Saturday and Sunday) or by 1st class post (this is not a guarantee, as no UK parcel carrier offers a 100% guarantee on their service). On the rare occasions where we may be let down, or if there is a problem with the order we will aim to notify you.

Delivery Times

In most cases, Delivery to England, Wales, and Lowland Scotland is by a 24 hour, next working day service by DPD. The Scottish Highlands & Islands, Northern Ireland and all other offshore destinations are usually on a 48+ hour courier services due to logistical issues beyond our control. Small items are sent by Royal Mail 1st Class post untracked. These items are usually delivered within 24 hours, but this can vary (anywhere up to 10 working days), and is unfortunately beyond our control.

International Freight Forwarding Companies

Please note: We only accept orders to be shipped to International Freight Forwarding Companies on a pro-forma basis with payment made via bank transfer.

Returns Information

• If for any reason you are not happy with your purchase, or simply decide you no longer want the goods, we offer a 14 day money back guarantee. Items must be in a new and unused condition, complete with all packaging in the state in which it was delivered.

• Whilst we endeavour to make sure that glass bottles are packed as well as possible we cannot send out replacement for any breakages. We can either credit or add them to your next order free of charge.

• If you wish to return goods for a refund, you must write to us by email to info@lovebrewing.co.uk or by post at the address below, within seven working days of receiving the goods. We must receive and confirm your refund request prior to you returning the goods.

• Where a product meets the requirements of our returns policy, we will refund the cost of the items. However, shipping charges are non-refundable.

• Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

• All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

• Once a return has been authorised, we must receive the goods within 21 working days.

• Returned goods remain responsibility of customer until received by us. You must take reasonable care when returning goods to ensure they are not damaged in transit.

• When returning goods we recommend you use a signed for delivery service, and request that you obtain proof of postage.

• Return postage costs are bearable by the customer.

• Upon accepting a return request, we will endeavour to refund the cost of the items back to the original purchasing card/account within 30 days.