Postage is free for all orders over £46 (Including V.A.T.) to all parts of Mainland UK. This excludes the Isle of Wight, The Isles of Scilly, The Isle of Man, Northern Ireland, The Republic of Ireland and the Scottish Highlands. The Channel Islands and all other offshore destinations are also excluded from our free delivery offer. Orders to any of these excluded destinations will be quoted by our system, but may be subject to change at any time.
Scottish Highlands & Islands
Regrettably we are forced to pass on courier charges for some parts of Scotland and the Isles.
This is due to the way the couriers structure their networks and is unavoidable. Whilst larger retailers such as Amazon may offer flat rate shipping nationwide due to economies of scale, we are unable to do so.
We prefer to remain transparent with regards to shipping costs and endeavour to offer the best possible rates in these cases.
Heavy or Bulky Items
Extremely large or heavy items (such as the 30 litre or bigger presses) may also be excluded from free shipping, however we offer heavily discounted shipping on these items (we subtract the standard cost of shipping from the total cost of sending such orders to be as fair as possible). Such items may be palletised and sent via a 3-5 day pre-booked service. In this case we will give you prior notice, and our courier will contact you and arrange a delivery time that suits you.
Dispatch & Next Day Services
Our aim is to send out the same day all orders received by 9am. Sometimes due to a heavy influx of orders (especially over weekends) we may need an extra day to do this. Orders will be dispatched such that you should receive them the next working day by courier (excluding Saturday and Sunday) or by 1st class post (this is not a guarantee, as no UK parcel carrier offers a 100% guarantee on their service). On the rare occasions where we may be let down, or if there is a problem with the order we will notify you.
In most cases, Mainland UK delivery is by a 24 hour, next working day service on DPD or TNT. Orders to areas excluded from our free shipping offer may be on 48+ hour courier services due to logistical issues beyond our control. Small items are sent by Royal Mail 1st Class post untracked. These items are usually delivered within 24 hours, but this can vary (anywhere up to 10 working days), and is unfortunately beyond our control.
DPD deliver up to 6pm, so please be patient if your order has yet to show up. Orders can be tracked via the link sent in your dispatch email. If you do not have this, please contact us and we can forward you the relevant tracking information.
If after two attempts, our courier has been unable to deliver goods to you, due to a recipient being unavailable to sign for the goods, or in the case that you did not provide alternate delivery instructions, your order will be returned to us. In this case, a redelivery charge of £33 applies. This charge covers the costs incurred for a failed delivery. This charge must be paid before goods can be dispatched again. Failing this, your order will be refunded, minus a £20 administration and handling fee. These charges exist solely to cover our costs in this instance.
Calculating Shipping Charges
For all UK Mainland orders under £46 we charge £7.50 for shipping by courier, or £3.50 for small items that are carried by Royal Mail 1st class post.
Please Note: For orders under £46 in value consisting of multiple items, the highest single shipping charge applies. For example, an order consisting of several small items would be charged at £3.50, however with an order consisting of a larger or heavier item (or items), in conjunction with smaller items, the courier charge of £7.50 would apply.
We belive this to be the fairest method of calculating shipping costs, however should you have any questions or queries regarding quoted shipping rates, please get in touch.
Courier Surcharges - Northern Scotland, Highlands, Islands & Northern Ireland.
Due to logistical reasons, all orders with a weight over 2kg or over £20.00 in value, to addresses outside of England, Wales and Lowland Scotland will encur courier surcharges. We pass the cost of these surcharges directly on to you from the courier. We do this rather than cover the cost through increased product prices or increased standard shipping rates, as we believe that being completely transparent in this matter is the fairest approach.
We offer shipping to most European destinations and International destinations.
Please note: You may be charged import fees and/or taxes inline with local law. Please contact your local customs office for more information. We are not in anyway responsbile for calculating or settling these charges.
International Freight Forwarding Companies
Please note: We only accept orders to be shipped to International Freight Forwarding Companies on a pro-forma basis with payment made via bank transfer.
Timed Delivery Service
Enjoy shopping online but don't enjoy waiting all day for an order to arrive?
With our delivery partners we are able to offer 1-hour window delivery. On the day of delivery you'll receive a text or email notifying you of a one hour window in which your order will be delivered. For this to happen we need a mobile number on your order form. Without this we cant send a text message.
Unlike some online only retailers, we've got two well stocked retail stores, in Chesterfield & Liverpool.
We always enjoy meeting new people, so why not come and browse our huge selection in person or seek advice ∓ guidance first hand?
We regret we are currently able to offer shipping to BFPO addresses due to changes in courier contracts. We are actively investigating offering BFPO shipping in a cost effective manner.