Returns, Cancellations and Substitutions
If for any reason you are not happy with your purchase, or simply decide you no longer want the goods, we offer a 14 day money back guarantee. Items must be in a new and unused condition, complete with all packaging in the state in which it was delivered.
If you wish to return goods for a refund, you must write to us by email to firstname.lastname@example.org or by post at the address below, within seven working days of receiving the goods. We must receive and confirm your refund request prior to you returning the goods.
Where a product meets the requirements of our returns policy, we will refund the cost of the items. However, shipping charges are non-refundable.
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.
All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
Once a return has been authorised, we must receive the goods within 21 working days.
Returned goods remain responsibility of customer until received by us. You must take reasonable care when returning goods to ensure they are not damaged in transit.
When returning goods we recommend you use a signed for delivery service, and request that you obtain proof of postage.
Return postage costs are bearable by the customer.
Upon accepting a return request, we will endeavour to refund the cost of the items back to the original purchasing card/account within 30 days.