We operate a simple structure for UK & Ireland deliveries
Our Free Shipping offer excludes some products and destinations, primarily oversized or overweight items requiring specialist delivery or palletisation. Products impacted are generally identified as such on the product page.
Dispatch & Next-Day Services
Our aim is to send out the same day all orders received by 9am. Sometimes due to a heavy influx of orders (especially over weekends) we may need an extra day to do this. Orders will be dispatched such that you should receive them the next working day by courier (excluding Saturday and Sunday) or by 1st class post (this is not a guarantee, as no UK parcel carrier offers a 100% guarantee on their service). On the rare occasions where we may be let down, or if there is a problem with the order we will aim to notify you.
In most cases, Delivery to England, Wales, and Lowland Scotland is by a 24 hour, next working day service by DPD. The Scottish Highlands & Islands, Northern Ireland and all other offshore destinations are usually on a 48+ hour courier services due to logistical issues beyond our control. Small items are sent by Royal Mail 1st Class post untracked. These items are usually delivered within 24 hours, but this can vary (anywhere up to 10 working days), and is unfortunately beyond our control.
International Freight Forwarding Companies
Please note: We only accept orders to be shipped to International Freight Forwarding Companies on a pro-forma basis with payment made via bank transfer.