What we are doing to support our customers and our team at this challenging time.
Updated: 02/01/21 09:28 am.
We are now accepting orders 24/7 on our website with no restrictions.
However, stock levels are fluctuating as most suppliers are struggling to meet demand on time.
We aim to dispatch the majority of orders within three working days, although some orders may take longer. Where there are likely to be significant delays of more than a week, we will communicate this to you as best we can.
We can't guarantee any timings, so please bear with us and our delivery partners (DPD and Royal Mail) as everyone is doing their best to get your orders to you as fast as possible whilst continuing to follow government guidance.
Due to unprecedented demand and changes made to working patterns to protect our staff and customers, we are currently unable to guarantee orders placed before 2 pm will be dispatched same-day. We are currently working with a small backlog, so you should expect to see a 24 to 48-hour delay on average, although some orders may face slightly longer delays.
DPD & Royal Mail are operating in uncertain times with fluctuations in staff levels due to self-isolation, so some delays may be incurred.
Both Royal Mail & DPD are now working under a 'no contact' policy which means your delivery driver will not ask you to sign for your parcel but will instead log this manually.
Stock & Availability
Our website shows real time stock availability. Stock levels are changing hourly as we receive supplier deliveries on a daily basis.
Most out-of-stock products will be returned to stock within a week.
To receive updates on the availability of specific products, please sign up to stock notifications on the product page.
Our Chesterfield store is currently closed in line with Tier 4 restrictions.
Our Liverpool store is currently closed until further notice. Although Liverpool is in Tier 3, we believe this is the right thing to do to protect the health of our customers and staff.
Phone lines are currently closed.
We have made the difficult decision to close our phone lines at this time. This is primarily to allow us to split our workload between smaller teams, working split shifts, in order to limit contact between staff members and thus protect the health of our staff, our customers, and the wider community as much as possible.
Courses are currently suspended.
We expect our courses to resume in late 2021.
More information will follow as it becomes available.
Safeguarding our Staff & Customers
In response to the current COVID-19 situation in the UK, we would like to take this opportunity to reassure you that Love Brewing has already taken a number of precautionary actions to ensure that we can continue offering the best service for you whilst keeping our team safe:
- We are following all guidance and advice issued by H.M. Government and Public Health England.
- We are operating as normal and have so far had ZERO suspected cases of Coronavirus in the business.
- We have put in an even more rigorous cleaning regime for our showroom shops to help protect customers and staff alike.
- We are providing hand sanitizer for all our customers to us on entry and upon leaving our stores.
- All contact points in our stores, workstations, offices, and packing areas are sanitised regularly throughout the day.
- We are encouraging our team to follow best hygiene practices as recommended by the World Health Organisation.
- Admin and support staff are working from home as per government guidelines.
- Our dispatch staff are working in smaller teams in split shifts to minimise contact between team members whilst allowing us to meet current demand.
To confirm, so far, we have had zero suspected cases of Coronavirus and we are monitoring the situation very closely. We will keep you updated on the situation via email, but if you would like to find out more information, please see the current government information and advice here.
For more information on Coronavirus please see the NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/
Thank you for your continued support, and we wish all of our customers good health at this challenging time.
The Team @ Love Brewing