Call our freephone sales line: 0800 031 5268 Lines open: Mon - Sat: 9:00am - 5:00pm

Coronavirus Updates.

What we are doing to support our customers and our team at this challenging time.

Updated: 29/03/20 - 4:22 pm.

We are not currently accepting orders.

Due to incredible demand, and the truly exceptional circumsances we all face, we have made the incredibly difficult decision to temporarily stop taking orders on our website.

We've taken this decision in order to allow us clear our existing order backlog, whilst maintaining our usual high standards, and importantly, protecting the health and safety of our team.

Our retail stores are shut until further notice.

To protect the health of our team, and our customers, we shut both of our retail stores with immediate effect. We will continue to monitor the situation and post updates regularly.

Delivery

We are not currently accepting orders.

Our dispatch teams are working hard to ensure your orders reach you in a timely manner.

Due to unprecedented demand and changes made to working patterns to protect our staff and customers, we are currently unable to guarantee orders placed before 2 pm will be dispatched same-day. We are currently working with a small backlog, so you should expect to see a 24 to 48-hour delay on average, although some orders may face slightly longer delays.

DPD & Royal Mail are operating as normal. However, both are now working under a 'no contact' policy which means your delivery driver will not ask you to sign for your parcel, but will instead log this manually.

Update: 20/03/20 - 8:11 pm.
We are no longer accepting orders on our website. Our fantastic team is working extended hours (and will be through the weekend) to clear our current backlog. To ease the pressure we have currently suspended the website to allow them to get on top of this situation. We will post regular updates and ask for your understanding at this time.

Update: 20/03/20 - 6:41 pm.
DPD is currently experiencing abnormal demand, and as such we have experienced some delays in getting collection vehicles to us. Thankfully as we operate multiple sites with multiple collections, and dispatch 6 days a week, this is yet to have any major impact on us.

Stock & Availability

Online ordering is currently suspended.

All of our products are available online (with the exception of a handful of special-order wine kits) are in stock and ready for dispatch. We maintain stock levels in anticipation of market fluctuations to ensure we can get your favourite products to you as quickly as possible.

Update: 19/03/2020 - 12:17pm
We have withdrawn our Beerworks Part Grain and All Grain beer kits from sale as these products are assembled in-house. Whilst staff use full PPE when producing these kits (gloves/apron/mask), we believe temporarily withdrawing these products is the only acceptable course of action for the safety of our customers.

Our Stores

Both of our retail stores are currently closed.

We would ask, where possible, that customers make payment by card/contactless rather than cash.

Telephones

Phone lines are currently closed.

We have made the difficult decision to close our phone lines at this time. This is primarily to allow us to split our workload between smaller teams, working split shifts, in order to limit contact between staff members and thus protect the health of our staff, our customers, and the wider community as much as possible.

We would ask that customers place orders online, and any enquiries are made by email or via our contact form, where we will endeavour to respond as quickly as possible, and within 24 hours at most.

Safeguarding our Staff & Customers

In response to the current COVID-19 situation in the UK, we would like to take this opportunity to reassure you that Love Brewing has already taken a number of precautionary actions to ensure that we can continue offering the best service for you whilst keeping our team safe:

  • We are following all guidance and advice issued by H.M. Government and Public Health England.
  • We are operating as normal and have so far had ZERO suspected cases of Coronavirus in the business.
  • We have put in an even more rigorous cleaning regime for our showroom shops to help protect customers and staff alike.
  • We are providing hand sanitizer for all our customers to us on entry and upon leaving our stores.
  • All contact points in our stores, workstations, offices, and packing areas are sanitised regularly throughout the day.
  • We are encouraging our team to follow best hygiene practices as recommended by the World Health Organisation.
  • Admin and support staff are working from home as per government guidelines.
  • Our dispatch staff are working in smaller teams in split shifts to minimise contact between team members whilst allowing us to meet current demand.

To confirm, so far, we have had zero suspected cases of Coronavirus  and we are monitoring the situation very closely. We will keep you updated on the situation via email, but if you would like to find out more information, please see the current government information and advice here.

For more information on Coronavirus please see the NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/

Thank you for your continued support, and we wish all of our customers good health at this challenging time.

The Team @ Love Brewing