Help Section & FAQs

To find the most appropriate answers, please choose one of the following sections.

Orders

Existing orders, refunds, order tracking

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Delivery

Questions about delivery

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Website

For issues using the site. This includes vouchers and anything preventing you from placing an order.

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Brewing

Questions about using our products.

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If you've tried these and can't find the help you require, please get in touch. One of our team will get back to you, normally within 24 hours.

Customer service hours are 9-5pm Monday to Friday.