Order Process

Placing Your Order

You can place your order online through the website.

When you place your order online you can rest safe in the knowledge that your details will be kept safe and secure.

Confirmation of Your Order

When you order online we'll keep you up to date with the progress of your order via email.

We'll email you an order confirmation right after we receive your order (depending on the time of day this can take a little while to come through).

Upon dispatching your order we'll send a further confirmation complete with tracking details if applicable. If your parcel is travelling with DPD, you'll also receive a separate notification from them.

Delivering Your Order

Once you place your order online, we currently aim to dispatch within 2-3 working days. In almost all cases we use a tracked delivery service, whether this be Royal Mail 48 Tracked post for smaller items or DPD Next Day for larger/heavier items.

DPD 1 Hour Window

If your order is sent via DPD, they will email you twice regarding the status of your delivery. The first email will be on the afternoon of collection, to confirm that your parcel has been collected.

The second email will be sent on the morning of delivery, and will confirm a one hour window during which DPD will attempt delivery. You will have the opportunity to postpone your delivery to a later date at this point should you need to.

Tracking Your Order

If your order has been sent by Courier (DPD) or by Royal Mail 48 Tracked we will provide you with a tracking reference in your dispatch notification email, alongside notification of which Courier we have used. If your order has been sent by 1st class post then unfortunately, we are unable to track it.

Should you have lost your tracking details or notification email, don't worry. Simply drop us an email or call us on one of the numbers at the top of the page.

Delivery Problems, or Product Support & Advice

If you have any issues with your delivery, or any questions or queries, don't hesitate to get in touch.