Delivery

We have worked hard to offer free delivery where possible using the best services available.
We also offer great value international options for the vast majority of our product range.

Please note: due to the nationwide driver shortage, some deliveries are being delayed. We apologies for this and we are doing everything we can to minimise disruption to our customers.

Free UK & Ireland Delivery

We offer free delivery to England, Wales & Lowland Scotland on orders over £59, and to the Scottish Highlands & Islands, Northern Ireland for orders over £89.
Some exceptions apply - see below.

1-Hour Delivery Window with DPD

We know that waiting for your order to turn up can be a real pain, so we've teamed up with DPD who will give you a 1-hour delivery window so you know when to expect your delivery.

Same Day Dispatch

We offer same-day dispatch 6 days a week! Order by 2 pm, Monday to Friday, or by 11 am on Saturday for same-day dispatch.

Update:
Same-day dispatch has been temporarily suspended during the COVID-19 outbreak: read more

Xmas Deliveries

In order to guarantee delivery by Christmas eve for UK mainland, orders need to be in no later than Tuesday December 22nd 12pm.

For EU orders we recommend at least 2 weeks before Xmas Eve due to shipments delays in ports and driver shortages.

Online orders will continue as normal over the xmas period however from 24th Dec – 3rd January, please be aware that deliveries could be delayed by up to 1 week due to how the bank holidays fall. See stores page for opening times and store closures.

1-Hour Delivery Window

Orders sent via DPD are fully tracked, with updates via SMS (text message), email, and the DPD app (for iOS and Android).

To prevent the frustration of waiting all day for a delivery, DPD offers a '1-Hour Delivery Window' service by default on all deliveries to the UK.

DPD will typically send you a 1-hour window between 7 am and 9 am in the morning (sometimes later in remote areas).

Same Day Dispatch

Temporary suspension of same-day dispatch

Due to COVID safe working practices, we are currently unable to offer the same-day dispatch promise. Currently orders are being dispatched within 1-2 working days of receipt.

Same Day Dispatch (when running)

We offer same-day-dispatch 6 days a week.

Order by 2pm, Monday to Friday for same-day dispatch with Royal Mail and DPD.

Order by 11 am on Saturday for same-day dispatch with DPD only. Orders dispatched on Saturday will be delivered on Monday.

Same day dispatch is not guaranteed and typically is not available for large/heavy orders sent via specialised services or that require special packaging. Same day dispatch may not be available on international orders or orders requiring additional paperwork such as those to the Channel Islands.

Delivery Times

We do not guarantee next day delivery but as a general rule, orders to England, Wales, and Lowland Scotland arrive next-working-day (from date of dispatch).

DPD deliveries to the Scottish Highlands & Islands, Northern Ireland and the Republic of Ireland are classed as a 2-working-day service (from date of dispatch) but can take longer, particularly in remote locations or in adverse weather.

Royal Mail Tracked 48 is a two-three working day service from point of dispatch.

Items sent by Royal Mail 1st Class post untracked are usually delivered within 24 hours (from date of dispatch, Monday - Saturday), but this can vary (anywhere up to ten working days) and is unfortunately beyond our control. Royal Mail does not qualify 1st Class post as a next-day or time-definite service.

DPD deliver up to 6 pm, so please be patient if your order has yet to show up. Orders can be tracked via the link sent in your dispatch email. If you do not have this, please contact us and we can forward you the relevant tracking information.

Delivery Rates: England, Wales, Lowland Scotland

Delivery to EU countries

Orders billed and delivered to EU countries will be zero rated (no VAT payable) and these will be shipped with the DAP Incoterm which means any local VAT, import duty or fees will be payable by the customer when goods arrive at the destination country. Love Brewing will automatically provide all the necessary invoicing and product information for customs clearance.

This information is provided directly to the courier and passed onto the local customs authority for clearance.
Love Brewing are unable to provide specific guidance or support for customs clearance for individual orders.

Please note: You may be charged import fees and/or taxes inline with local law. Please contact your local customs office for more information. We are not in any way responsible for calculating or settling these charges.

Please note: If you refuse the customs charges and the parcel is returned to Love brewing you will be liable for any deductions off the original amount paid to cover costs of Re Import duties back into the UK.

We ship to the following EU Countries. Rates are per box (up to 30kg per box) and are exclusive of VAT.

International Delivery

We offer delivery to most European and International destinations.

We can ship to many international destinations, but there are some restrictions on goods carried. Please Contact Us for a quote.

Free Delivery Details

Due to the complex nature of delivery, certain products and destinations are exempt from our free delivery offer.

We have some subsidised rates for the Channel Islands and all other offshore destinations, which are calculated at checkout.

We offer free delivery for all orders over £59 (including V.A.T.) to England, Wales, and Lowland Scotland.

We also greatly value our customers in the Scottish Highlands & Islands, Northern Ireland, and the Isle of Man, and know delivery to these areas can be problematic. We offer free delivery to these locations on orders over £85 (including V.A.T.).

DPD Tracking

To receive DPD tracking updates by SMS, please ensure you provide us with your mobile number at checkout. If you don't have a mobile number, don't worry. DPD will still update you by email.

Heavy or Bulky Items

Extremely large or heavy items (such as the 30 litre or bigger presses) may also be excluded from free delivery, however, we offer heavily discounted delivery on these items. Such items may be palletised and sent via a 3-5 day pre-booked service. In this case, we will give you prior notice, and our courier will contact you and arrange a delivery time that suits you.

Redelivery Charges

If after two attempts, our courier has been unable to deliver goods to you, due to a recipient being unavailable to sign for the goods, or in the case that you did not provide alternate delivery instructions, your order will be returned to us. In this case, a redelivery charge of £33 applies. This charge covers the costs incurred for a failed delivery. This charge must be paid before goods can be dispatched again. Failing this, your order will be refunded, minus a £20 administration and handling fee. These charges exist solely to cover our costs in this instance.

Delivery Rates: Channel Islands

International Freight Forwarding Companies

Please note: We only accept orders to be shipped to International Freight Forwarding Companies on a Pro-forma basis with payment made via bank transfer.