Delivery Information

We believe we offer the best delivery service in the home brewing sector. We have worked tirelessly to offer free delivery to the UK & Ireland where possible using the best services available.
We also offer great value international options for the vast majority of our product range.

Delivery to EU countries

We continue to offer excellent rates to countries in the EU.
Orders billed and delivered to EU countries will be zero rated (no VAT payable) and these will be shipped with the DAP Incoterm which means any local VAT, import duty or fees will be payable by the customer when goods arrive at the destination country. Love Brewing will automatically provide all the necessary invoicing and product information for customs clearance. This information is provided directly to the courier and passed onto the local customs authority for clearance.
Love Brewing are unable to provide specific guidance or support for customs clearance for individual orders.

Changes to Delivery Policies

Same-day dispatch has been temporarily suspended during the COVID-19 outbreak, and other changes may have been made to the policies below. Please see our COVID-19 updates page for the latest information.

COVID-19 Updates
Free UK & Ireland Delivery*

We offer free delivery to England, Wales & Lowland Scotland on orders over £59, and to the Scottish Highlands & Islands, Northern Ireland for orders over £89. Republic of Ireland over £80 exc. VAT.
Some exceptions apply.

Learn More
1-Hour Delivery Window with DPD*

We know that waiting for your order to turn up can be a real pain, so we've teamed up with DPD who will give you a 1-hour delivery window so you know when to expect your delivery.

Learn More
Same Day Dispatch*

We offer same-day dispatch 6 days a week! Order by 2 pm, Monday to Friday, or by 11 am on Saturday for same-day dispatch.

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Delivery Rates: England, Wales, Lowland Scotland

Free Delivery Offer

We offer free delivery for all orders over £59 (including V.A.T.) to England, Wales, and Lowland Scotland (for a definition of 'Lowland Scotland' please see our delivery FAQ).

We also greatly value our customers in the Scottish Highlands & Islands, Northern Ireland, and the Isle of Man, and know delivery to these areas can be problematic. We offer free delivery to these locations on orders over £85 (including V.A.T.). R.O.I. free over £80 exc. VAT.

Free Delivery Exceptions

Due to the complex nature of delivery, certain products and destinations are exempt from our free delivery offer.

Not to forget those customers in the Channel Islands and all other offshore destinations, we have some fantastic subsidised rates to these locations, which are calculated during checkout.

1-Hour Delivery Window

Orders sent via DPD are fully tracked, with updates via SMS (text message), email, and the DPD app (for iOS and Android).

To prevent the frustration of waiting all day for a delivery, DPD offers a '1-Hour Delivery Window' service by default on all deliveries to the UK.

DPD will typically send you a 1-hour window between 7 am and 9 am in the morning (sometimes later in remote areas).

DPD Tracking updates by SMS (text message)

To receive DPD tracking updates by SMS, please ensure you provide us with your mobile number at checkout. If you don't have a mobile number, don't worry. DPD will still update you by email.

Same Day Dispatch

Temporary suspension of same-day dispatch

Due to COVID safe working practices, we are currently unable to offer the same-day dispatch promise.
Currently orders are being dispatched within 2-3 working days of receipt.

We offer same-day-dispatch 6 days a week!

Order by 2 pm, Monday to Friday for same-day dispatch with Royal Mail and DPD.

Order by 11 am on Saturday for same-day dispatch with DPD only. Orders dispatched on Saturday will be delivered on Monday.

Same day dispatch is not guaranteed and typically is not available for large/heavy orders sent via specialised services or that require special packaging. Same day dispatch may not be available on international orders or orders requiring additional paperwork such as those to the Channel Islands.

Heavy or Bulky Items

Extremely large or heavy items (such as the 30 litre or bigger presses) may also be excluded from free delivery, however, we offer heavily discounted delivery on these items. Such items may be palletised and sent via a 3-5 day pre-booked service. In this case, we will give you prior notice, and our courier will contact you and arrange a delivery time that suits you.

Delivery Times

We do not guarantee next day delivery but as a general rule, orders to England, Wales, and Lowland Scotland arrive next-working-day (from date of dispatch).

DPD deliveries to the Scottish Highlands & Islands, Northern Ireland and the Republic of Ireland are classed as a 2-working-day service (from date of dispatch) but can take longer, particularly in remote locations or in adverse weather.

Royal Mail Tracked 48 is a two-three working day service from point of dispatch.

Items sent by Royal Mail 1st Class post untracked are usually delivered within 24 hours (from date of dispatch, Monday - Saturday), but this can vary (anywhere up to ten working days) and is unfortunately beyond our control. Royal Mail does not qualify 1st Class post as a next-day or time-definite service.

DPD deliver up to 6 pm, so please be patient if your order has yet to show up. Orders can be tracked via the link sent in your dispatch email. If you do not have this, please contact us and we can forward you the relevant tracking information.

Redelivery Charges

If after two attempts, our courier has been unable to deliver goods to you, due to a recipient being unavailable to sign for the goods, or in the case that you did not provide alternate delivery instructions, your order will be returned to us. In this case, a redelivery charge of £33 applies. This charge covers the costs incurred for a failed delivery. This charge must be paid before goods can be dispatched again. Failing this, your order will be refunded, minus a £20 administration and handling fee. These charges exist solely to cover our costs in this instance.

International Delivery

We offer delivery to most European and International destinations.

Please note: You may be charged import fees and/or taxes inline with local law. Please contact your local customs office for more information. We are not in any way responsible for calculating or settling these charges.

We can ship to many international destinations, but there are some restrictions on goods carried. Please Contact Us for a quote.

Timed Delivery Service

Enjoy shopping online but don't enjoy waiting all day for an order to arrive?

With our delivery partners, we are able to offer 1-hour window delivery. On the day of delivery, you'll receive a text or email notifying you of a one hour window in which your order will be delivered. For this to happen we need a mobile number on your order form. Without this, we cant send a text message.

Retail Stores

Unlike some online-only retailers, we've got two well-stocked retail stores, in Chesterfield & Liverpool.

We always enjoy meeting new people, so why not come and browse our huge selection in person or seek advice guidance first hand?

BFPO

We regret we are currently able to offer delivery to BFPO addresses due to changes in courier contracts. We are actively investigating offering BFPO delivery in a cost-effective manner.

European & International Delivery

We offer delivery to most European and International destinations.

Please note: You may be charged import fees and/or taxes inline with local law. Please contact your local customs office for more information. We are not in any way responsible for calculating or settling these charges.

EU Rates

We ship to the following EU Countries. Rates are per box (up to 30kg per box) and are exclusive of VAT.

Non-EU European Rates

For European shipments outside the EU, DPD charge a customs clearance fee of £25 (once per consignment).

The following rates are per box (up to 30kg per box) and are exclusive of VAT:

  • Bosnia £21.39 (per parcel) **PLUS** £25.00 per consignment
  • Iceland £29.03 (per parcel) **PLUS** £25.00 per consignment
  • Norway £19.35 (per parcel) **PLUS** £25.00 per consignment
  • Serbia £21.76 (per parcel) **PLUS** £25.00 per consignment
  • Switzerland £9.62 (per parcel) **PLUS** £25.00 per consignment

International Freight Forwarding Companies

Please note: We only accept orders to be shipped to International Freight Forwarding Companies on a Pro-forma basis with payment made via bank transfer.